Call Handling & Outsourced Contact Centre Services - MPL Contact UK

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      Our call handling services mean you can always be there for your customers or never miss an order again

      Call Handling
      Out of Hours
      Overflow
      Flexible Dedicated Resources

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      How many sales could you be missing if your calls are not being answered?

      Call Answering

      Customer Service

      Professional and reliable contact centre customer service

      Help Desk
      Call Out & Escalation
      Customer Service Management

      MPL contact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994

      We are one of the UKs leading provider of outsourced contact centre solutions and are specialists in complex customer service provision, available 24 hours a day from our network of UK contact centres located in Nottingham, Belfast and Sutton Coldfield.

      Happy Clients

      Extremely satisfied clients love what we do for them so stay with us for the long term.

      Expert advice

      Happy, loyal & committed agents means we retain the best skills & knowledge.

      High performance

      Consistently high service levels achieved across all clients.

      Quality score

      95% of our agents achieve their qualityscore bonus.

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